B2X announces Rapid Expansion in India

B2X, the leading technology provider of customer care services for smartphones, today announced a massive rollout of smartphone customer service centers called SMARTBARs in India. B2X India currently operates more than 80 stores in 50+ cities and will continue to expand through 2015. Now the biggest and fastest growing supplier of customer service for smartphones in India, B2X was able to grow quickly through the successful acquisition and rebranding of The Service Solutions (TSS) service center locations for Apple as well as adoption of the company’s proprietary Aftersales Management Software (AMS).

India is currently the third largest market for smartphones in the world and by 2016 it is estimated that it will surpass the United States to become the second largest. Additionally, India’s smartphone growth rate is the fastest in the world at 27% according to IDC. By end of 2015, analysts predict there will be 212 million smartphone users in India.

“India represents a huge market for us, and it’s one that is quickly growing, particularly in the smartphone space. Therefore, we’ve been very pleased to see the pace with which B2X India has integrated into the broader B2X Smart Service Platform,” commented Thomas Berlemann, B2X Chief Executive Officer. “In addition, we’re seeing big technology innovation from the Aftersales Management Software (AMS) developed by TSS that will also be rolled out globally, now that TSS has become B2X India.”

The B2X India SMARTBAR service center network now has a presence in 50+ cities across 14 states in India supporting key brands including Apple, Motorola, Samsung and YOTAPHONE, among others in the region; all powered by its AMS technology. "Our goal is to be the go to brand for both consumers and OEMs when it comes to providing customer support for smartphones. Excellent customer experience is at the forefront of all our service locations unlike the traditional service ecosystem," said Sreevathsa Prabhakar, MD of B2X India.


In addition to rebranding existing service centers to B2X branded SMARTBARs, B2X has integrated its AMS technology platform to monitor and optimize the entire aftersales process of devices. It is a brand and product neutral system across all types of service networks that is highly scalable and offers a secure architecture with data segregation. B2X will integrate the AMS platform into its broader Smart Service Platform but also plans to license it to the entire OEM, retailer and service provider ecosystem.

The platform provides OEMs, retailers and service providers with a range of benefits, including an improved customer experience, full transparency for operations management and warranty cost reduction through process control and penalty management. Consumers receive fast and high quality service as well as fully transparent device tracking and status notifications. The Service Partner Network benefits from automated process and working capital control as well as an embedded knowledge base.

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IMD Business School Plans Expansion in Singapore

IMD Business School Plans Expansion in Singapore With New Executive Learning Center
New facility launch slated for May 2015

IMD, a top-ranked business school and worldwide expert in executive education, will plant deeper roots in Singapore with the opening of a new IMD Southeast Asia Executive Learning Center. The new Executive Learning Center will include state of the art teaching space, rooms for breakout discussion, dining facilities, a boardroom and IMD''s main offices in Southeast Asia.

The IMD Southeast Asia Executive Learning Center will be housed on Beach Road in the new South Beach Tower. Located in the heart of downtown Singapore, the complex has gained notary for its design by Foster and Partners that includes a unique canopy "environment filter." Rabobank, Facebook, Sanofi, Bain & Company and De Lage Landen are just some of the companies who will also be tenants in the building.

"More than providing executive education, in our customized approach and in our high-touch engagement with clients, IMD is becoming a true partner for Asian business," said Margaret Cording, IMD's Regional Director in Southeast Asia and Oceania. "By establishing a Center where discussion and learning can take place, our new facility is one of the ways we are investing in these partnerships."

"I am extremely proud of IMD's growth in Southeast Asia and that now our clients can choose to come to our campus in Lausanne or in Singapore," said IMD President Dominique Turpin. "While IMD will always promise Swiss excellence, with the new IMD Southeast Asia Executive Learning Center, we look to seek deeper bonds and connections to Asian-based business leaders."

IMD runs workshops and other development programs for companies in Singapore and across the entire region.

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